[:en] Because every crystal is grown naturally, and every single crystal has its own unique shape and color, we do not have any refund or return policy.
And please notice about the following rules:
- The currency in the whole store is in Hong Kong dollar (HKD$)
- All photos are taken with real crystal.
- The photos of crystal products may have slight chromatic aberration due to different computer screen settings.
- The picture is for reference only, the size and color may be different, and everything is subject to the actual shipped items.
- It is normal for natural crystals or mineral gems to have natural stone patterns, clouds, impurities, mineral marks, ice patterns, etc.
- Customers must know before buying that additional jewelry may not be crystals or mineral gems.
- The crystal effect, “Feng Shui” correspondence, customer praise, etc. on the website are not exact sciences, and all content is for reference only.
- Every effort will be made to ensure that the content and product descriptions on this website are accurate and complete. INNER MoMENT does not guarantee that the content and product descriptions are accurate, complete, up-to-date and correct.
- Every crystal will inevitably have color, size or/and other specification errors. Perfectionists should be careful when buying.
- There is currently no strict international grading standard for natural crystals, and different people may have different definitions of “natural”. INNER MoMENT is not responsible for this. INNER MoMENT reserves the right to make the final decision regarding any disputes about the “naturalness” of all the products sold in this shop, including but not limited to crystals.
- Mailing carries risks. Our company will not be responsible for any damage or loss of goods during transportation.
- The estimated delivery time of all shipments is for reference only, and the company is not responsible for the delay in delivery time.
- If the customer has not received it within the working days required for the shipping option (working days are calculated in Hong Kong time, excluding Saturdays, Sundays and public holidays), please contact us immediately. Our shop is not responsible for delayed shipments.
- Buyers must bear the risk of mailing. For valuable goods, customers are advised to use SF Express, Aramex (overseas shipping), Hongkong Post-E-Express or Hongkong Post-registered mail. After providing the courier/mailing AWB (Airwaybill number), please check with the courier company/post office. If there is a mail lossing during delivery, INNER MoMENT will not be responsible for any loss.
- Buyers are responsible for the taxes incurred from overseas purchases, including but not limited to customs duties, and INNER MoMENT is not responsible for this.
- Information on the handling and delivery of mail at the destination is provided by the local postal authority. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not required to issue “international registered mail” handling and delivery information; and the postal administrations of the following countries/regions have stopped distributing such information: 1) Canada, 2) Netherlands, 3) United States
- After the customer completes the purchase, if the purchased goods are out of stock, INNER MoMENT has the right to cancel the order and refund the deposit, and the company will not make additional compensation for this situation.
- Once the guest has paid, INNER MoMENT will not accept refunds for any reason.
- The deposit paid by the customer to keep the goods is non-refundable, and the goods with the deposit paid are also non-convertible.
- The product of online transaction is selected by the customer, and the information is entered by the customer. Please check and confirm that all the information (such as personal information, product information, delivery method, terms and conditions, etc.) is completely correct, and then click “Place Order”. Once the transaction is confirmed, the product cannot be changed, cancelled, refunded or transferred.
- If you pay via bank deposit, you must take a screenshot of the bank transfer/online bank transfer and send it to our email ([email protected]) or directly send us a private message on Instagram (@innermoment.hk). The payment receipt must include the transfer time and date, otherwise, it will not be accepted. If the customer fails to present the above proof, the shop reserves the right to charge an administrative fee of $100 for checking the bank deposit (it will take 2 working days).
- If you have any questions after receiving the goods, please raise them immediately. The goods must be inspected within 24 hours after receiving the goods, and they will not be accepted afterwards. If mailed via SF Express/registered mail, the receiver signed date should be the date of start counting.
- Once the guest uses any form of payment, it means that the guest accepts and agrees to these terms and conditions.
- INNER MoMENT does not provide returns. Customers should check the goods immediately after receiving them.
- INNER MoMENT reserves the right to change the sales and any terms and conditions at any time.
- INNER MoMENT is not responsible for any typographical errors.
- In case of any dispute, INNER MoMENT reserves the right of final decision.
If you have any enquiry, you could email us ([email protected]) or send us a private message directly on Instagram (@innermoment.hk).
[:zh] 因為每一顆晶石都是自然而成的，每一顆都有自己獨特的形狀及顏色，所以我們沒有任何退款及退貨的政策。
以及請留意以下細則:
- 全店貨幣均為 – 港幣計算 (HKD$)
- 全部照片均為實物拍攝。
- 晶石產品照片由於電腦螢幕設定不同，可能會有微色差。
- 圖片只供參考，尺寸、顏色可能有所偏差，一切以實際出貨物品為準。
- 天然水晶或礦寶石有天然石紋、雲霧、雜質、礦痕、冰紋等等，皆為正常現象。
- 顧客購買前須知悉外加飾品或不屬水晶或礦寶石。
- 網站上的水晶功效、風水對應、客人好評等並非精確科學，一切內容只供參考之用。
- 將盡力確保本網站的內容和產品描述為準確和完整。INNER MoMENT 並不保證內容和產品描述均為準確、完整、最新和無誤。
- 每顆晶石難免會有顏色﹑大小或/和其他規格誤差，完美主義者慎購。
- 天然水晶目前沒有嚴格的國際分級標準，不同人或對 “天然” 的定義存在不同，對此 INNER MoMENT 恕不負責。有關本店所出售之所有貨品、包括並不限於水晶 “天然性” 之任何爭議，INNER MoMENT 將保留最終決定權。
- 郵寄帶有風險，貨品如運送途中出現損毀或寄失，本公司恕不負責。
- 所有寄件的預計到貨時間只供參考之用，對於付運時間的耽誤本店恕不負責。
- 如客人在寄件選項所需的工作天內仍未收到 (工作天以香港時間計算, 並不包括星期六,日及公眾假期)，請即與我們聯絡。本店不對寄件延誤負責。
- 買家須承擔郵寄之風險。貴重貨品建議客人使用順豐到付﹑Aramex (海外寄件) ﹑香港郵政 – E-Express 或 香港郵政 – 掛號。提供速遞 / 郵寄單號後，請自行與速遞公司 / 郵局查詢，速遞公司 / 郵局寄失本店恕不負責。
- 買家須承擔海外購物所產生之稅款，當中包括但不限於關稅，本公司恕不負責。
- 郵件在目的地的處理及派遞資訊由當地的郵政機關提供。 根據萬國郵政聯盟的國際郵務運作安排，郵政機關並非必須發放「國際掛號郵件」的處理及派遞資訊； 而下列國家／地區的郵政機關已停止發放此等資訊：
1) 加拿大, 2) 荷蘭, 3) 美國 - 客人完成購買後，如購買的貨品出現缺貨，INNER MoMENT 有權主動取消訂單及退還訂金款項，而本店對此情況不作額外的賠償。
- 客人一經付款，INNER MoMENT 不接受任何原因之退款。
- 客人已付訂金留貨之訂金恕不退還，已付訂金留貨之貨品亦不可轉換。
- 網上交易的產品是由客人選擇，及其資料是由客人輸入，請核對及確認所有資料 (如個人資料﹑產品資料﹑送貨方式及條款與條件等) 完全正確，才按「下訂單」。交易一經確定，產品均不能更改、取消、退款及轉讓。
- 如透過銀行入數付款，客人必須自行取入數紙 / 網銀轉帳截圖並發送到本店電郵 ([email protected]) 或 直接在 Instagram (@innermoment.hk) 私訊給我們，收據內亦須包括轉帳時間及日期，否則恕不接受。如客人未能出示上述之證明，本店有權收取$100 行政費以作查核該筆銀行入數之用 (需時2個工作天)。
- 收貨後有問題請即時提出，收貨後24小時內必須驗查貨品，過後將不作受理。如郵寄順豐/掛號會以簽收日期作準。
- 客人一經使用任何形式付款，即表示客人接受並同意這些條款與細則。
- 本店不設退貨。顧客應在收到貨品後應即時檢查貨品。
- INNER MoMENT 保留隨時更改銷售及任何條款與細則的權利。
- INNER MoMENT 並不會對任何排字上的錯誤負任何責任。
- 如有任何爭議，INNER MoMENT 將保留最終決定權。
如果有任何查詢, 可以電郵給我們 [email protected] 或 直接在 Instagram (@innermoment.hk) 私訊給我們。[:]