Every natural crystal and mineral is uniquely precious. To safeguard your order and ensure its safe arrival, all shipments are dispatched via reliable couriers with tracking service, allowing you to monitor your package's journey at any time.
Thank you so much for your understanding and continued support!
1. Hong Kong Delivery
- Freight Collect (Pay on delivery): Dispatched via SF Express .
- Prepaid Shipping: Dispatched via SF Express or JD Express.
- Free Shipping: Enjoy Free Standard Delivery on single orders of HKD$ 1,500 or above (Total amount after discounted).
(INNER MoMENT will arrange the most suitable courier option based on parcel size and destination, typically SF Express or JD Express.)
2. Taiwan & Macao Delivery
- Dispatched via SF Express (Shipping fee pay on delivery).
3. Overseas & International Delivery
- Courier Options: International orders are primarily dispatched via Hongkong Post e-Express / ARAMEX / SF Express, or other suitable courier methods depending on the destination and parcel conditions.
- Shipping Quotation: Upon receiving your order, we will send you a separate shipping quotation email with the final delivery costs and details.
📌 Important Remarks
- Shipping Risk: Tracking numbers will be provided for all shipments. While we pack every delicate stone with utmost care using protective cushioning, transportation risk rests with the buyer. INNER MoMENT is not liable for damages or losses incurred during transit by third-party couriers.
- Estimated Delivery Time: Estimated timelines are for reference only. Working days are calculated based on Hong Kong time (excluding weekends and public holidays). Please contact us promptly if your shipment is delayed beyond the expected time frame.
- Customs & Import Duties: Buyers are responsible for all international import taxes, duties, or clearance fees incurred by local customs.
- International Postal Tracking: Pursuant to Universal Postal Union arrangements, detailed tracking updates for international registered mail are no longer published by certain destination postal authorities (including Canada, the Netherlands, and the United States).